About Albi

Customer Care

Our helpful Guide to the Albi Building Process gives you an overview of the steps you can expect when you build your new Albi home.

 

Building a home can be a complicated, sometimes even a stressful process, with hundreds of decisions to be made over the many months of watching your dream being built. At Albi, we have tried to make that process as seamless, smooth and stress-free as possible.

It's all about setting realistic expectations and having great communication. From your initial consultation through to the special day when you move in to your new home...and beyond... our team of professionals will ensure a consistent level of communication and attention to detail.

Not only have we created the best systems and processes to serve your needs, but we have also ensured that we hire only the finest Customer Care Project Coordinators to communicate with you. With Albi you will work with our exceptional team of Customer Care Project Coordinators, who will act as your liaison throughout the planning & building of your new home. They are there to advise and help you at every step along the way, even long after you move in.

Although there are many complexities in planning and building a new home, we believe the foundation of great customer service revolves around the simple things. Always being honest, respecting each person’s individuality, seeking first to understand, doing things right the first time and taking ownership of issues. In the end it’s all about being respectful and treating others how you would like to be treated; these are the foundations of our customer care program.

In addition to our own internal measurements and controls we believe that in order to continue to get better and grow, we require your valuable feedback. It is with this in mind that we have created an industry leading Customer Feedback Program. Our audits are conducted by an independent auditor in your home and the results are reviewed in order to improve our processes. We publish the results good or bad as a testament to our commitment to continued growth and customer excellence.