Customer Satisfaction

You matter most to us.
When it comes to client satisfaction, our referral rate says it all.
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We build for you

Your home is very important to you. Ensuring you are happy with your Albi is very important to all of us. We are deeply committed to delivering an experience is as extraordinary and dependable as the homes we build. This commitment is reflected in our referral rate - over 96% of our customers say they would recommend Albi, Luxury by Brookfield Residential to their family and friends. We’re very proud of this number, but we’ll never stop striving to make it 100%.


Your voice is heard

How are we doing? It’s a question you get to answer honestly and often, and it’s your answer we be heard. You will be engaged in the industry’s most comprehensive customer feedback program. We survey our customers at three points during their home building experience: in the construction phase, at possession, and 12 months after possession. These online surveys, conducted by a third party, provide us with invaluable perspectives that help us to refine and improve our process with every home we craft.


You can count on Albi

You can expect complete transparency when you build us. Open communication is the key to creating outstanding customer relationships and experiences. You can count on us to do what is right— and to correct whatever isn’t.


I love the entire house. The construction staff was absolutely amazing. They are all fantastic to work with and made our possession surprisingly easy and pleasant, which completely exceeded our expectations!
- Stephane Breton
I appreciated the number of selections available to the buyers, and I enjoyed Albi’s standards in comparison to other builders in the community. We would certainly build with Albi again.
- Ryan and Heather Basaraba
Originally, we selected Albi as our builder because we liked the house plan and the community. Now that we have completed the building process we realize that was only half of the equation. In the future we will recommend Albi because of the service and craftsmanship.
- Jason Chadwick and Nancy Labas
Overall we really love our house. The building process wasn’t perfect and there were definitely some ups and downs, but the true calibre of an organization shows when there are problems and things aren’t perfect. We would have to say Albi rose to the occasion. We would not hesitate to recommend Albi to any of our friends or family.
- James and Sheileen Powell